Deskripsi Pekerjaan
Are you passionate about making a difference in patient care? Do you possess exceptional organizational skills and a talent for navigating complex administrative processes? The National University Hospital (NUH) is seeking a dedicated and dynamic professional to join our Referral Centre as a Senior Executive Assistant / Associate Executive.
In this pivotal role, you will act as the first point of contact and a key liaison for patients, families, and clinical partners. You will be responsible for coordinating specialist appointments, managing incoming referrals, and providing seamless administrative support within the NUH Referral Centre. Your ability to communicate with empathy and resolve issues efficiently will ensure an outstanding patient experience from the very first interaction.
At the National University Hospital, we are committed to providing seamless, patient-centred care. Our Referral Centre is the vital link between primary care providers and our specialist clinics, ensuring that patients receive timely and appropriate care. As a Senior Executive Assistant / Associate Executive, you will be at the heart of this operation, managing a high volume of referrals with precision and empathy. This role demands exceptional organizational skills, a keen eye for detail, and the ability to navigate a complex healthcare environment.
Working closely with a multidisciplinary team, you will play a crucial part in streamlining workflows and enhancing the overall efficiency of our ambulatory care services. This is an excellent opportunity for a highly organized individual with a strong service orientation to contribute to a culture of excellence in one of Singapore's leading academic medical centres.
In return for your dedication, NUH offers a dynamic work environment, competitive compensation, and extensive opportunities for professional growth. Your contributions will directly support the hospital's mission to deliver world-class healthcare and improve patient outcomes. If you are a proactive problem-solver with a commitment to service excellence, we invite you to be a part of the NUH family and take the next step in your impactful healthcare administration career.
Tanggung Jawab
- Act as the primary patient liaison, handling inquiries and providing clear, compassionate guidance on referral processes and appointment scheduling.
- Process and manage specialist outpatient clinic referrals, ensuring accuracy, timeliness, and strict compliance with hospital protocols and timelines.
- Coordinate complex appointment schedules across multiple departments, optimizing clinic capacity and minimizing patient wait times.
- Maintain meticulous electronic patient records and referral databases, ensuring data integrity and strict confidentiality in accordance with healthcare regulations.
- Collaborate closely with clinical, nursing, and administrative teams to facilitate a smooth patient journey from referral to consultation.
- Prepare regular reports on referral statistics, workflow efficiency, and key performance metrics for management review.
- Identify operational bottlenecks and contribute to the continuous improvement of workflows and patient service standards.
Kualifikasi
- Diploma or Degree in any discipline (Healthcare Administration or Business Management preferred).
- Minimum 2-3 years of relevant experience in a healthcare setting, high-volume administration, or a client-facing service environment.
- Exceptional communication and interpersonal skills, with a strong command of both written and spoken English (additional languages such as Mandarin or Malay are an advantage).
- Proven ability to multitask, prioritize effectively, and thrive in a fast-paced, dynamic environment.
- Strong problem-solving abilities and meticulous attention to detail.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook). Experience with healthcare systems (e.g., SAP, EPIC, NextGen) is a strong plus.
- A positive, patient-centric attitude with a genuine passion for delivering outstanding service.
- Ability to work both independently and collaboratively as part of a close-knit team.