Deskripsi Pekerjaan
Join Persol as a Senior Executive/Assistant Manager in Patient & Community Relations & Feedback Management, where you'll play a pivotal role in enhancing patient experiences and service quality in the healthcare sector. This position offers the opportunity to lead strategic initiatives focused on patient feedback management, service recovery, and community engagement. You'll be responsible for developing and implementing campaigns that improve patient satisfaction, analyzing feedback trends, and coordinating with healthcare staff to ensure exceptional service delivery. The ideal candidate will have a passion for healthcare excellence and a commitment to creating positive patient experiences. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of healthcare service standards. If you're looking to make a meaningful impact in healthcare administration while advancing your career, this position at Persol offers an exciting opportunity to grow professionally while contributing to improved patient outcomes and community relations.
Tanggung Jawab
- Oversee patient feedback collection, analysis, and implementation of improvement strategies
- Lead service recovery initiatives to address patient concerns and enhance satisfaction
- Develop and execute community engagement campaigns to strengthen patient relationships
- Collaborate with healthcare staff to ensure service standards are consistently met
- Monitor and report on key performance indicators related to patient satisfaction
- Train and mentor staff on effective patient communication and service excellence
- Stay updated on healthcare industry trends and best practices in patient relations
Kualifikasi
- Bachelor's degree in Healthcare Administration, Business, or related field
- Minimum 3 years of experience in patient relations or healthcare administration
- Strong analytical skills with the ability to interpret patient feedback data
- Excellent communication and interpersonal skills
- Proven experience in developing and implementing service recovery strategies
- Knowledge of healthcare regulations and compliance standards
- Ability to work effectively in a fast-paced healthcare environment