Deskripsi Pekerjaan
Join MSIG Singapore, a leading insurance provider renowned for delivering digitally innovative solutions and exceptional service excellence. We are currently seeking a skilled Senior Executive/Executive, Claims Services specializing in Property & Casualty within the Healthcare sector to join our dynamic team.
As a key member of our Claims Services department, you will be responsible for processing, evaluating, and managing insurance claims with a focus on healthcare-related property and casualty policies. Your expertise will contribute to ensuring accurate claim settlements while maintaining the highest standards of customer satisfaction and regulatory compliance.
In this role, you will collaborate closely with healthcare providers, brokers, and internal stakeholders to facilitate seamless claims processing. You will leverage your analytical skills to assess claim validity, investigate complex cases, and provide expert recommendations on claim resolutions. Additionally, you will play a vital role in implementing process improvements and contributing to our digital transformation initiatives.
MSIG Singapore offers a supportive work environment with ample opportunities for professional growth and development. We pride ourselves on fostering a culture of innovation, teamwork, and continuous learning. If you are passionate about the insurance industry and thrive in a challenging yet rewarding environment, we invite you to apply and become part of our award-winning team.
Tanggung Jawab
- Process and evaluate Property & Casualty insurance claims within the Healthcare sector, ensuring accurate and timely claim settlements
- Conduct thorough investigations of claim documentation, medical records, and supporting evidence to determine claim validity and appropriate settlement amounts
- Maintain accurate claims records and update policy systems with claim status, payments, and relevant documentation
- Liaise with healthcare providers, policyholders, brokers, and legal representatives to gather information and resolve claim-related inquiries
- Ensure compliance with regulatory requirements, company policies, and claims handling procedures throughout the claims lifecycle
- Identify and implement process improvements to enhance claims processing efficiency and customer satisfaction
- Assist in fraud detection and prevention measures by flagging suspicious claims for further investigation
- Contribute to team performance targets and participate in departmental projects and initiatives as required
Kualifikasi
- Diploma or Degree in Insurance, Business Administration, Healthcare Management, or a related field
- Minimum 2-5 years of experience in insurance claims handling, preferably in Property & Casualty or Healthcare insurance
- Knowledge of insurance claims processing procedures, policy terms, and conditions
- Familiarity with healthcare billing codes, medical terminology, and clinical documentation is advantageous
- Strong analytical and problem-solving skills with attention to detail and accuracy
- Excellent interpersonal and communication skills to effectively interact with diverse stakeholders
- Proficiency in Microsoft Office applications and claims management systems
- Professional certification such as CIP or willingness to pursue insurance qualifications is preferred