Deskripsi Pekerjaan
Are you an experienced IT professional with a passion for retail technology and systems infrastructure? Puma Cat Indonesia is seeking a dynamic and highly capable Senior Executive, IT to join our team in Jakarta Raya. In this role, you will be the backbone of our IT operations, providing critical support for our corporate offices and expanding retail store networks.
As a Senior IT Executive, you will ensure the seamless execution of daily IT operations, specifically focusing on Point of Sale (POS) systems, local network infrastructure, and corporate hardware/software troubleshooting. This contract position offers an exciting opportunity to optimize cutting-edge retail technology and drive operational efficiency in a fast-paced environment. If you thrive on solving complex technical challenges and delivering exceptional support to internal stakeholders, we want to hear from you!
We look for individuals who are proactive, solutions-oriented, and possess excellent communication skills to coordinate with both local teams and external service providers. Join us to elevate our technical capabilities and ensure our retail networks run at peak performance.
Tanggung Jawab
- Provide high-level technical support for all corporate office systems and retail network Point of Sale (POS) environments.
- Monitor, maintain, and troubleshoot local network infrastructure, including WAN/LAN, VPNs, routers, and switches.
- Oversee the installation, configuration, and maintenance of server systems, corporate hardware, and software applications.
- Coordinate with external vendors and service providers to resolve complex hardware, software, or network outages promptly.
- Manage IT asset inventory, tracking software licenses, hardware life cycles, and procuring necessary technological equipment.
- Implement and enforce company-wide cybersecurity protocols, backups, and disaster recovery procedures.
- Deliver training and documentation to end-users to optimize the utilization of retail and corporate IT systems.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum of 3-5 years of hands-on experience in IT support, preferably within a retail, F&B, or fast-moving consumer goods (FMCG) environment.
- Strong expertise in POS systems management, active directory, network administration, and corporate retail software.
- Proven knowledge of network hardware, network protocols (TCP/IP, DNS, DHCP), and cybersecurity best practices.
- Excellent troubleshooting skills with a customer-centric mindset and ability to work under tight deadlines.
- Fluent in English and Indonesian, with outstanding communication skills for cross-functional collaboration.
- Willingness to travel to retail outlets around the Jakarta Raya area when hands-on support is required.