Deskripsi Pekerjaan
Join Malaysia Aviation Group as a Senior Executive, Passenger Services and become an integral part of our commitment to delivering world-class travel experiences. In this key role, you will support the execution of talent, climate, and culture initiatives that drive excellence across our passenger services operations. As a liaison and coordinator, you will collaborate with cross-functional teams to ensure seamless service delivery, track the progress of critical projects, and contribute to a positive workplace culture.
Malaysia Aviation Group is the parent company of Malaysia Airlines, Firefly, and MASwings, and we are dedicated to connecting people and cultures. As a Senior Executive, you will have the opportunity to shape the passenger journey from check-in to boarding, ensuring every interaction reflects our brand values. Your responsibilities will include managing stakeholder relationships, analyzing service metrics, and implementing improvements that enhance operational efficiency.
We are looking for a proactive professional with a background in airline or hospitality services, strong communication skills, and a passion for people. This role offers a dynamic working environment in the heart of Kuala Lumpur City Centre, with opportunities for career growth within the aviation industry.
If you are ready to take the next step in your career and contribute to a leading aviation company, we invite you to apply and be part of our journey.
Tanggung Jawab
- Support the design and implementation of talent, climate, and culture initiatives within Passenger Services.
- Act as a central liaison for cross-departmental coordination on passenger service projects and initiatives.
- Monitor and track progress of key deliverables, preparing status reports for senior management.
- Coordinate training and development programs to enhance team capabilities and service standards.
- Address and resolve escalated passenger feedback and complaints, ensuring customer satisfaction.
- Assist in the development of standard operating procedures and process improvements.
- Analyze performance data to identify trends and recommend action plans.
- Plan and execute employee engagement activities and events.
Kualifikasi
- Bachelor's degree in Business Administration, Aviation Management, Hospitality, or a related field.
- Minimum 3–5 years of experience in passenger services, airline operations, or customer service management.
- In-depth knowledge of airline ground handling and passenger service processes.
- Excellent interpersonal, negotiation, and communication skills.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications and data reporting tools.
- Strong problem-solving skills and a customer-centric mindset.
- Fluency in English and Bahasa Malaysia; additional languages are advantageous.