Deskripsi Pekerjaan
Nanyang Technological University (NTU) is seeking a dedicated and highly organized Senior Executive to join the University Counselling Centre (UCC) under the University Wellbeing Office (UWO). This pivotal role offers a rewarding opportunity to contribute directly to the mental health and wellbeing of our diverse student population.
At the UCC, we are committed to providing accessible, high-quality counselling services. As a Senior Executive, you will be instrumental in driving operational excellence. Your responsibilities will span managing centre operations, streamlining case assignment workflows, maintaining critical databases, and generating insightful data reports that inform our strategies. You will ensure that every student journey through our centre is seamless, supported, and dignified.
We are looking for a proactive problem-solver who can balance operational efficiency with empathy. You will collaborate with a passionate team of counsellors, administrative staff, and university stakeholders to support the UWO's mission. Key aspects of the role include managing stakeholder relationships, coordinating outreach events, and ensuring compliance with best practices in data governance and confidentiality.
The ideal candidate will have a strong background in administration, excellent communication skills, and a genuine interest in student development. Proficiency in data management and case management systems is highly valued. This is more than just an admin role; it's a chance to be at the heart of a vital university service, making a tangible difference in the campus community.
What We Offer: A vibrant and inclusive workplace on a modern campus, opportunities for professional growth, and the chance to contribute to a top-tier university's holistic education framework. Join us in creating a caring and supportive environment for the NTU community.
Tanggung Jawab
- Manage the daily operations of the University Counselling Centre, ensuring a seamless and supportive environment for students and staff.
- Oversee client case assignments and scheduling, optimising counsellor workloads and reducing wait times for students.
- Maintain and develop robust case management systems, ensuring accurate data entry, tracking, and reporting.
- Prepare regular operational reports and data analytics for the Head of UCC and senior management to guide strategic decision-making.
- Coordinate administrative workflows supporting counselling services, outreach programs, and mental health initiatives across the university.
- Serve as a key liaison between the UCC, academic departments, and external healthcare partners to facilitate integrated student support.
- Assist in the implementation of policies and standard operating procedures in compliance with university regulations and professional standards.
- Support the planning and execution of large-scale wellbeing events, campaigns, and training sessions for the university community.
Kualifikasi
- Bachelor's degree in Psychology, Counselling, Social Work, Business Administration, or a related discipline.
- Minimum of 3 years of relevant administrative or operational experience, ideally within a university, healthcare, or social service setting.
- Exceptional organisational skills and the ability to manage multiple priorities in a dynamic environment.
- Strong analytical skills, with proficiency in data management tools (e.g., Excel, SPSS, Tableau) and case management software.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to handle sensitive student information with absolute discretion and confidentiality.
- A collaborative team player with a proactive and service-oriented mindset.
- Passion for student wellbeing and a deep understanding of the challenges facing higher education students.