Deskripsi Pekerjaan
Are you a strategic leader with a passion for driving retail excellence? NielsenIQ is looking for a dynamic Senior Manager, Customer Success Retail Lead to join our team in the Philippines. In this pivotal role, you will be the driving force behind our retailer engagement strategy, ensuring that our partners derive maximum value from NielsenIQ’s world-class data, analytics, and insights.
You will lead a high-performing team focused on building sustainable, long-term relationships with key retail accounts. By bridging the gap between complex data solutions and actionable business strategies, you will empower our clients to make informed decisions that drive growth in an evolving market. If you are an expert in client success, retail dynamics, and team leadership, we want to hear from you.
Tanggung Jawab
- Develop and execute comprehensive account plans to drive client retention and expansion within the retail sector.
- Lead, mentor, and inspire a team of Customer Success professionals to deliver exceptional service and measurable business impact.
- Serve as the primary point of escalation and strategic advisor for senior retail stakeholders.
- Translate complex market analytics and consumer insights into strategic roadmaps for our retail partners.
- Identify opportunities for upselling and cross-selling NielsenIQ’s service portfolio to deepen account penetration.
- Monitor and analyze account health metrics to proactively mitigate risks and enhance overall customer satisfaction.
- Collaborate with internal product and sales teams to align service offerings with client needs and industry trends.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Data Analytics, or a related field; MBA or advanced degree is a plus.
- Minimum of 8-10 years of experience in Customer Success, Account Management, or Business Development, preferably within the FMCG or retail data industry.
- Proven track record of leading high-performing teams and managing large-scale retail accounts.
- Deep understanding of retail metrics, market research, and consumer behavior analysis.
- Strong stakeholder management skills with the ability to influence C-suite executives and key decision-makers.
- Excellent communication, presentation, and negotiation skills in English.
- High proficiency in CRM tools (e.g., Salesforce) and data visualization software (e.g., Tableau, PowerBI).