Deskripsi Pekerjaan
First Source Solutions Limited is seeking a dynamic Senior Manager Quality-BFS to spearhead our quality transformation initiatives in the Banking and Financial Services sector. This pivotal role requires a visionary leader to architect, implement, and deliver a strategic quality framework that ensures consistent service excellence across all customer touchpoints. You will drive continuous improvement methodologies, establish robust quality metrics, and foster a culture of operational excellence within our BFS operations.
The ideal candidate will collaborate with cross-functional teams to align quality standards with business objectives, mitigate compliance risks, and enhance customer satisfaction through data-driven quality assurance. This position offers the opportunity to lead high-impact projects that directly influence service delivery, process optimization, and regulatory compliance in a fast-paced financial services environment.
Tanggung Jawab
- Develop and execute strategic quality frameworks for BFS operations
- Lead quality assurance initiatives across customer service and banking processes
- Establish KPIs and monitor quality metrics through data analytics
- Drive continuous improvement projects to enhance service delivery
- Ensure compliance with regulatory requirements and industry standards
- Manage quality audits and implement corrective action plans
- Lead and mentor cross-functional quality teams
Kualifikasi
- Bachelor's degree in Business, Finance, or related field; Master's preferred
- 7+ years in quality management with 3+ years in BFS sector
- Proven experience implementing quality frameworks (ISO, Six Sigma)
- Strong leadership skills with team management experience
- Expertise in regulatory compliance for financial services
- Advanced analytical and problem-solving abilities
- Excellent communication and stakeholder management skills