Deskripsi Pekerjaan
Are you a strategic leader passionate about revolutionizing healthcare service delivery? National University Polyclinics (NUP) is seeking a dynamic Senior/Manager, Service and Operations (Transformation) to drive our operational excellence initiatives. In this pivotal role, you will lead a team in executing strategic transformations designed to enhance patient experiences and optimize service workflows.
You will be at the forefront of modernizing our service delivery models, ensuring that we not only meet but exceed the healthcare needs of our community. Your expertise will be instrumental in empowering patients through innovative care solutions while fostering a culture of continuous upskilling among your staff. If you thrive in a fast-paced environment and possess a keen eye for process improvement, we want to hear from you.
Tanggung Jawab
- Lead and manage the end-to-end transformation of service delivery models to improve patient satisfaction and operational efficiency.
- Develop and implement strategic initiatives that drive organizational change and align with national healthcare standards.
- Oversee the daily operations of the department, ensuring high standards of service excellence and compliance with regulatory requirements.
- Mentor, coach, and develop a diverse team of staff members, fostering a culture of continuous learning and professional growth.
- Collaborate with cross-functional stakeholders to identify bottlenecks and implement process improvements.
- Analyze operational data to generate insights that inform decision-making and strategic planning.
Kualifikasi
- Bachelor’s Degree in Business Administration, Healthcare Management, Operations Management, or a related field.
- Minimum of 5-8 years of relevant experience in healthcare operations, service management, or business transformation.
- Demonstrated experience leading teams and managing complex projects within a healthcare setting.
- Strong leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels.
- Proven track record in implementing process improvements and managing change management initiatives.
- Project Management Professional (PMP) certification is highly preferred.