Deskripsi Pekerjaan
Join Coliwoo as a Senior Operations Administration Executive and become the backbone of our guest experience in the Central Region. This pivotal role demands exceptional communication skills and operational excellence to ensure seamless hospitality services. You'll manage all guest interactions, from check-ins/check-outs to handling inquiries and coordinating maintenance requests with precision. As a senior team member, you'll optimize administrative workflows, implement service improvements, and mentor junior staff while maintaining high standards of professionalism.
Coliwoo offers a dynamic environment where your organizational expertise directly impacts client satisfaction. You'll collaborate with cross-functional teams to resolve operational challenges and ensure facility maintenance meets quality standards. This position requires a proactive approach to problem-solving and the ability to multitask in a fast-paced setting. If you thrive in roles where attention to detail and client-centricity drive success, this opportunity aligns perfectly with your career aspirations.
Tanggung Jawab
- Manage comprehensive guest communication, check-ins/check-outs, and inquiry resolution
- Coordinate maintenance requests and facility operations with service providers
- Oversee administrative workflows including scheduling, documentation, and reporting
- Implement and optimize hospitality service protocols and operational procedures
- Mentor junior staff and ensure consistent service delivery standards
- Liaise with cross-functional teams to resolve operational challenges
- Monitor facility maintenance and ensure compliance with quality standards
Kualifikasi
- Bachelor's degree in Business Administration or related field (or equivalent experience)
- Minimum 3-5 years in senior administrative/operations roles
- Proficiency in Microsoft Office Suite and administrative software
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Experience in hospitality or property management preferred
- Proven problem-solving and conflict resolution capabilities