Deskripsi Pekerjaan
Join National Skin Centre as a Senior Patient Service Associate and become a vital part of our patient-centered healthcare team. In this dynamic role, you'll be the first point of contact for patients, ensuring a seamless and compassionate experience from registration to consultation. Your expertise in handling inquiries, processing billing transactions, and coordinating administrative workflows will directly contribute to operational excellence and patient satisfaction.
As a key player in our busy dermatology practice, you'll leverage your strong communication skills to navigate sensitive patient interactions while maintaining strict confidentiality standards. The position offers opportunities to develop specialized knowledge in dermatology-specific procedures and healthcare protocols, making it ideal for candidates passionate about delivering exceptional service in a medical environment.
National Skin Centre provides comprehensive training and a supportive workplace culture where your contributions to patient care are valued. If you thrive in fast-paced settings and are committed to making a tangible impact on patient experiences, this role offers meaningful career growth within Singapore's leading dermatology institution.
Tanggung Jawab
- Manage patient registration, check-in, and appointment scheduling processes
- Handle patient inquiries regarding services, procedures, and billing with empathy and accuracy
- Process billing transactions, insurance claims, and payment collections
- Maintain accurate patient records and ensure data integrity in clinic management systems
- Coordinate with medical staff to ensure smooth clinic flow and patient flow
- Resolve patient concerns and escalate complex issues to appropriate personnel
- Assist in implementing clinic policies and service improvement initiatives
- Train and mentor junior patient service staff on best practices
Kualifikasi
- Minimum 2-3 years of healthcare customer service or administrative experience
- Proficiency in healthcare management software and MS Office applications
- Strong verbal and written communication skills in English
- Certification in Healthcare Administration or related field preferred
- Ability to multitask effectively in a high-volume clinical environment
- Attention to detail with high accuracy in financial transactions
- Basic knowledge of medical terminology and healthcare regulations
- Proven problem-solving and conflict resolution abilities