Deskripsi Pekerjaan
Join Thomson Medical as a Senior Patient Service Officer and become the cornerstone of exceptional patient experiences in our specialist clinic. This pivotal role combines clinical coordination with compassionate patient engagement, ensuring seamless healthcare journeys from initial consultation to post-treatment follow-up. You'll manage complex appointment scheduling, facilitate interdisciplinary care coordination, and serve as the primary point of contact for patients navigating specialized medical services. In this dynamic position, you'll leverage strong interpersonal skills to build trust, resolve inquiries efficiently, and maintain accurate patient documentation while upholding Thomson Medical's reputation for excellence in Singapore's healthcare landscape.
Tanggung Jawab
- Coordinate patient care across multidisciplinary specialists and departments
- Manage complex appointment scheduling and resource allocation
- Deliver exceptional patient service through proactive communication and empathy
- Maintain accurate electronic health records and administrative documentation
- Facilitate seamless patient transitions between clinical and support services
- Resolve patient inquiries with professionalism and clinical sensitivity
- Collaborate with healthcare teams to optimize patient flow and experience
Kualifikasi
- Diploma in Healthcare Management, Nursing, or related field
- Minimum 3 years of patient service experience in clinical settings
- Proficiency in healthcare management software and EHR systems
- Strong interpersonal skills with ability to de-escalate sensitive situations
- Knowledge of healthcare regulations and patient confidentiality protocols
- Ability to multitask in fast-paced clinical environments
- Certification in Patient Service Coordination preferred