Deskripsi Pekerjaan
Are you a professional with a passion for excellence in guest services? Tlt Glory Plt is seeking a dedicated and charismatic Senior Receptionist to join our dynamic team in the heart of George Town, Penang. As the first point of contact for our organization, you will play a pivotal role in shaping the first impressions of our clients and business partners.
In this role, you will go beyond simple administrative tasks. You will be the face of the company, ensuring that every visitor feels welcomed and every inquiry is handled with the utmost professionalism. Given our diverse clientele, fluency in Mandarin is a mandatory requirement for this position to ensure seamless communication and service delivery. You will work closely with various departments to ensure that the office operates smoothly and that the front-of-house experience is nothing short of exceptional.
Working at Tlt Glory Plt means joining a collaborative environment where your contributions are valued. We offer a competitive salary range along with opportunities for professional growth within the administration and office support sector. The ideal candidate will possess a background in high-end hospitality or corporate reception environments. You should be adept at managing various digital scheduling tools and possess the emotional intelligence to handle diverse client needs. George Town is a vibrant hub, and our office reflects that energy; we are looking for someone who can keep up with a fast-paced workflow while maintaining a calm and composed exterior. Join us and help us elevate our front-of-house experience to new heights.
Tanggung Jawab
- Greet and welcome visitors with a professional and warm demeanor upon arrival.
- Manage a high-volume multi-line switchboard, screening and directing calls efficiently.
- Coordinate and manage meeting room bookings, ensuring all facilities are prepared for executive sessions.
- Act as the primary point of contact for Mandarin-speaking clients, providing translation and interpretation support when necessary.
- Handle all incoming and outgoing mail, couriers, and deliveries with precision.
- Maintain a pristine and organized reception area and lobby environment at all times.
- Provide administrative support to the management team, including data entry and report preparation.
- Oversee office security protocols by monitoring visitor logs and issuing guest passes.
Kualifikasi
- Mandatory proficiency in Mandarin (spoken and written) to support our core client base.
- Minimum of 3 years of experience in a front-desk, receptionist, or customer service role.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills with the ability to multitask in a fast-paced environment.
- Professional appearance and a positive, solution-oriented attitude.
- Diploma or Degree in Business Administration, Hospitality, or a related field is preferred.
- Strong interpersonal skills and the ability to deal with stakeholders at all levels.