Deskripsi Pekerjaan
Join MCi Career Services as a Senior Team Lead in Administration and Customer Service and spearhead our dynamic administrative department. This pivotal role demands exceptional leadership skills to drive team performance, optimize operational workflows, and deliver outstanding customer experiences. You'll be instrumental in implementing strategic initiatives that enhance departmental efficiency while fostering a collaborative and high-performance culture. Our Changi Point-based environment offers the perfect setting for you to leverage your expertise in process improvement, team development, and stakeholder management. We value innovation and customer-centric approaches, making this an ideal opportunity for motivated professionals seeking to make significant impact in a growing organization.
Tanggung Jawab
- Lead, mentor, and develop a high-performing administrative team to achieve departmental KPIs
- Oversee daily operations including office management, document control, and process optimization
- Implement and enforce administrative policies ensuring compliance with company standards
- Manage complex customer service escalations and ensure resolution satisfaction
- Coordinate cross-functional projects to enhance operational efficiency
- Monitor departmental budgets and resources for cost-effective utilization
- Drive continuous improvement initiatives through data analysis and feedback systems
- Prepare performance reports and strategic recommendations for senior management
Kualifikasi
- Bachelor's degree in Business Administration, Management or related field
- Minimum 5+ years in administration with 2+ years in team leadership role
- Proven experience in customer service management and team development
- Strong organizational skills with ability to multitask in fast-paced environments
- Advanced proficiency in Microsoft Office Suite and administrative systems
- Exceptional communication, problem-solving, and conflict resolution abilities
- Experience with budget management and resource allocation
- Relevant certifications in project management or operations preferred