Deskripsi Pekerjaan
Are you a natural leader with a passion for driving e-commerce excellence? PT Indotel Maju Bersama is seeking a highly motivated and experienced Senior Team Leader (E-Commerce) to join our dynamic team in the heart of Yogyakarta. In this pivotal role, you will be responsible for overseeing daily operations, coaching high-performing teams, and ensuring an exceptional customer experience that aligns with our brand standards.
We are looking for a bilingual leader who can bridge communication gaps, manage workflows efficiently, and contribute to our ongoing business expansion. If you thrive in a fast-paced environment and are dedicated to achieving KPIs while fostering a positive team culture, we want to hear from you. We offer a competitive package, professional growth opportunities, and a healthy work-life balance.
Tanggung Jawab
- Lead, mentor, and supervise a team of e-commerce support specialists to meet and exceed daily performance targets.
- Monitor key performance indicators (KPIs) and provide actionable feedback to improve overall team productivity.
- Handle escalated customer inquiries and resolve complex issues with professionalism and speed.
- Collaborate with cross-functional departments to streamline order fulfillment and customer journey processes.
- Conduct regular team meetings, performance reviews, and training sessions to maintain high-quality service standards.
- Develop and implement innovative strategies to enhance customer satisfaction and loyalty.
- Prepare detailed operational reports and performance analytics for upper management.
Kualifikasi
- Proven experience as a Team Leader, Supervisor, or Manager in an E-commerce or Call Center environment.
- Proficiency in English (written and spoken) is mandatory to support our international client base.
- Strong leadership skills with the ability to motivate and manage diverse teams effectively.
- Excellent problem-solving, analytical, and time-management skills.
- Deep understanding of e-commerce platforms and CRM software.
- Ability to work under pressure and adapt to a fast-changing digital landscape.
- Bachelor's degree in Business, Management, Communication, or a related field.