Deskripsi Pekerjaan
Join PT Adinusa Puripratama as a Senior Tenant Relations professional and become the cornerstone of our property management team. In this vital role, you will serve as the primary liaison between property management and our valued tenants, ensuring exceptional tenant experience and service excellence across all our properties in Jakarta.
As a Senior Tenant Relations specialist, you will be responsible for building strong relationships with tenants, addressing their concerns promptly, and maintaining high occupancy rates through exceptional customer service. Your expertise will be crucial in implementing tenant satisfaction strategies, conducting regular property inspections, and coordinating maintenance requests to ensure our properties remain in top condition.
This position requires a proactive approach to problem-solving, excellent communication skills, and a deep understanding of the real estate industry in Jakarta. You will work closely with property management teams, maintenance staff, and other stakeholders to create a seamless tenant experience that fosters long-term relationships and positive word-of-mouth referrals.
If you are passionate about customer service, have experience in property management, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity with PT Adinusa Puripratama.
Tanggung Jawab
- Act as the primary point of contact between property management and tenants, addressing inquiries, concerns, and requests promptly and professionally
- Develop and implement tenant satisfaction strategies to enhance the overall living experience and foster long-term tenant relationships
- Conduct regular property inspections to ensure maintenance standards are met and identify areas for improvement
- Coordinate maintenance requests between tenants and maintenance teams, ensuring timely resolution of issues
- Assist in the tenant onboarding process, including lease agreements, property orientations, and move-in inspections
- Monitor tenant compliance with lease agreements and property policies, addressing any violations diplomatically
- Prepare regular reports on tenant satisfaction, occupancy rates, and property maintenance status for senior management
- Stay informed about local real estate market trends, regulations, and best practices in property management
Kualifikasi
- Bachelor's degree in Business Administration, Real Estate, Hospitality Management, or related field
- Minimum of 3-5 years of experience in tenant relations, property management, or customer service role
- Excellent communication and interpersonal skills with the ability to build rapport with diverse stakeholders
- Strong problem-solving abilities and the capacity to handle difficult situations diplomatically
- Proficiency in property management software and MS Office applications
- Knowledge of local real estate regulations and tenant rights in Jakarta
- Ability to work independently as well as collaborate effectively with cross-functional teams
- Fluency in both Bahasa Indonesia and English is required