Deskripsi Pekerjaan
Join MBH Management as a Senior Tenant Relations Manager and become the cornerstone of our vibrant retail ecosystem. We're seeking a dynamic professional to cultivate lasting partnerships with mall tenants, driving business success through exceptional relationship management. In this pivotal role, you'll serve as the primary liaison between retailers and mall management, ensuring seamless operations and fostering a collaborative community. Your expertise will directly impact tenant satisfaction, retention rates, and overall mall performance in Bekasi's thriving commercial landscape. MBH Management offers a supportive environment where your strategic insights can shape tenant experiences and contribute to our reputation as a premier destination for shopping and leisure. If you're passionate about retail dynamics and excel in stakeholder engagement, this role offers exceptional growth opportunities within Indonesia's property sector.
Tanggung Jawab
- Develop and maintain strategic relationships with mall tenants to ensure high occupancy rates
- Proactively address tenant concerns, resolve conflicts, and implement effective solutions
- Collaborate with marketing and operations teams to enhance tenant profitability and visibility
- Conduct regular tenant meetings and satisfaction surveys to gather feedback
- Oversee lease agreements, renewals, and compliance with mall policies
- Coordinate tenant training programs and educational workshops
- Analyze market trends to identify new business opportunities for mall tenants
- Manage tenant onboarding processes and ensure smooth integration into the mall ecosystem
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 5 years of experience in tenant relations or retail management
- Proven track record in stakeholder management and conflict resolution
- Strong understanding of retail operations and commercial lease agreements
- Exceptional communication, negotiation, and interpersonal skills
- Proficiency in property management software and CRM systems
- Knowledge of Indonesian retail market dynamics and consumer behavior
- Ability to work flexible hours including evenings and weekends