Deskripsi Pekerjaan
Join Petsure Services Inc. as a Senior Trainer (Shared Operations) and lead transformative training initiatives that elevate our service excellence. In this strategic role, you'll design and implement client-focused training programs tailored to operational needs, ensuring our teams deliver exceptional service consistently. You'll mentor a cohort of trainers, fostering their professional growth while aligning training initiatives with business objectives. Collaborate with cross-functional departments to identify skill gaps and develop innovative solutions that drive performance. Your expertise will directly impact customer satisfaction and operational efficiency through data-driven training methodologies.
This position requires a dynamic leader who can translate complex processes into engaging learning experiences while maintaining alignment with Petsure's service standards. If you're passionate about developing talent and optimizing operations, you'll thrive in this opportunity to shape our training culture and contribute to organizational success.
Tanggung Jawab
- Design and execute client-centric training programs aligned with operational goals
- Mentor and develop trainers to enhance delivery capabilities and service standards
- Analyze operational needs to create targeted training interventions
- Implement continuous improvement frameworks for training effectiveness
- Collaborate with operations team to ensure program alignment
- Evaluate training ROI through performance metrics and feedback analysis
- Develop training materials and resources for diverse learning styles
Kualifikasi
- Bachelor's degree in HR, Education, Business, or related field
- 5+ years of experience in training program development and delivery
- Proven track record mentoring trainers and facilitators
- Strong understanding of operational workflows and service delivery
- Expertise in needs assessment and instructional design
- Advanced communication and presentation skills
- Certification in training methodologies (e.g., ATD, CPTD) preferred