Deskripsi Pekerjaan
Join Sunway Winstar's dynamic team as a Service Administration Clerk and become the backbone of our customer support operations. This pivotal role combines meticulous administrative precision with exceptional customer service to ensure seamless after-sales experiences. You'll be the central point of contact for service inquiries, maintaining accurate documentation while coordinating between technical teams and clients. Our ideal candidate thrives in fast-paced environments where attention to detail directly impacts customer satisfaction. At Sunway Winstar, we value proactive problem-solvers who can transform administrative tasks into opportunities for building lasting client relationships. Enjoy a collaborative workplace culture focused on professional growth and excellence in service delivery.
Tanggung Jawab
- Manage customer service inquiries and after-sales documentation
- Coordinate service appointments and technician schedules
- Process service orders and maintain digital records
- Assist with invoice processing and payment tracking
- Prepare daily service reports and performance summaries
- Liaise between technical teams and clients for issue resolution
- Implement administrative process improvements
Kualifikasi
- SPM or equivalent qualification with 1-2 years administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- Strong organizational skills with attention to detail
- Customer service orientation with problem-solving mindset
- Ability to multitask in fast-paced environments
- Basic knowledge of CRM systems preferred