Deskripsi Pekerjaan
Join AutoStudio Philippines Corporation's Elite Team!
Are you a highly motivated, customer-focused professional with a burning passion for the automotive industry? AutoStudio Philippines Corporation, a leading name in the Retail & Consumer Products sector in Cebu, is actively seeking a dynamic and results-oriented Service Advisor to become an integral part of our family in Lahug, Cebu. This is not just a job; it is a career opportunity to grow with a company that values excellence, integrity, and customer satisfaction above all else.
As a Service Advisor, you are the face of our service department. You will be the vital bridge connecting our valued customers with our highly skilled technical team. Your primary mission is to ensure every client who walks through our doors receives a world-class experience. From the moment a customer arrives with a vehicle concern, you will take ownership of the entire processâlistening thoughtfully to their needs, accurately diagnosing issues alongside our technicians, providing transparent repair estimates, and communicating effectively throughout the service journey. Your ability to build trust and rapport will directly impact our dealershipâs reputation and bottom line.
In this fast-paced and rewarding role, your daily responsibilities will encompass a wide range of activities. You will be responsible for greeting customers promptly, preparing detailed work orders, managing the service drive workflow, and ensuring strict adherence to timelines. You will also play a key role in upselling maintenance services and educating customers on preventative care, helping them keep their vehicles in optimal condition. Beyond that, you will be the champion of our customer experience, proactively handling any concerns or complaints with grace and professionalism, ensuring a positive outcome for all parties involved.
At AutoStudio Philippines Corporation, we believe in investing in our people. We offer a collaborative and supportive working environment where your contributions are recognized and rewarded. By joining our team, you will have access to ongoing training and development programs designed to sharpen your skills and accelerate your career trajectory. We provide competitive compensation packages, great benefits, and the opportunity to work with some of the best in the industry.
If you possess excellent communication skills, a knack for problem-solving, and an unwavering commitment to service, we invite you to apply. Take the next step in your automotive career today and drive your future forward with AutoStudio Philippines Corporation!
Tanggung Jawab
- Greet customers promptly and listen attentively to their vehicle service needs and concerns.
- Accurately document service requests and generate detailed work orders for the technical team.
- Provide customers with transparent breakdowns of labor, parts, and timeline estimates for repairs and maintenance.
- Coordinate with technicians to ensure timely completion of services and proactively communicate any delays or changes to customers.
- Conduct a thorough review of completed work with customers, explaining invoices and recommending future service needs.
- Address and resolve customer complaints or inquiries swiftly to maintain high satisfaction standards.
- Maintain a clean and organized service drive area and customer waiting lounge.
- Assist in promoting and selling additional service packages and warranties to maximize customer value and shop productivity.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or any related field is preferred.
- Proven experience as a Service Advisor, Automotive Technician, or in a customer-facing role within the automotive industry.
- Excellent verbal and written communication skills in both English and Filipino (Cebuano/Bisaya is a plus).
- Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficient in using dealership management systems (DMS) and standard office software (MS Office).
- Must possess a valid professional driver's license and a clean driving record.
- In-depth knowledge of automotive systems, parts, and repair procedures.
- Natural sales ability and a commitment to delivering a premium customer experience.