Deskripsi Pekerjaan
Are you a customer-focused professional looking to build a stable career with an industry leader? Monark Equipment Corporation is seeking a dedicated Service Advisor to join our growing team in Davao de Oro. In this role, you will be the primary point of contact for our valued clients, ensuring their equipment maintenance and service needs are met with precision and professionalism.
At Monark, we believe in fostering a supportive work environment that promotes career growth and professional development. We offer a competitive compensation package, comprehensive health benefits, and a culture that values work-life balance. If you are passionate about providing top-tier service and want to be part of an organization known for its commitment to excellence, we invite you to apply today.
You will play a critical role in bridging the gap between our technical service team and our clients, managing service appointments, and ensuring that our operational standards are consistently exceeded.
Tanggung Jawab
- Act as the primary point of contact for clients seeking service or maintenance for equipment.
- Coordinate service schedules and appointments to ensure efficient workflow for the technical team.
- Clearly communicate service requirements, timelines, and cost estimates to customers.
- Maintain accurate records of service requests, repairs, and customer interactions in the database.
- Monitor the progress of service jobs and proactively update clients on status changes.
- Ensure compliance with company quality standards and safety protocols at all times.
- Handle customer inquiries and resolve service-related concerns with a solution-oriented mindset.
Kualifikasi
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- At least 1-2 years of experience in service coordination, customer support, or administrative roles.
- Strong verbal and written communication skills in both English and Filipino.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent organizational and time-management skills with the ability to multitask.
- Strong interpersonal skills and a professional demeanor.
- Ability to work effectively under pressure in a fast-paced environment.