Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for the automotive industry? Coolaire Consolidated Inc. is looking for a dedicated and organized Service Advisor to join our team in Davao. In this role, you will act as the vital bridge between our valued clients and our expert technical team, ensuring that every customer receives top-tier service and professional advice.
As a Service Advisor, you will be the face of our service department. You will be responsible for managing service appointments, diagnosing customer needs, and communicating complex technical information in a clear, friendly manner. If you possess a high degree of empathy, excellent communication skills, and a drive to ensure operational excellence, we want to hear from you!
Tanggung Jawab
- Greet customers promptly and professionally, providing a high level of customer service.
- Listen to customer service concerns and accurately document vehicle issues for technicians.
- Coordinate with the technical team to track service progress and ensure timely completion of repairs.
- Provide clear and accurate cost estimates and timelines for all services performed.
- Manage service scheduling and workflow to maximize department efficiency.
- Follow up with customers post-service to ensure satisfaction and address any recurring issues.
- Maintain detailed records of customer interactions and service history in the company database.
Kualifikasi
- Educational background in Automotive Technology, Business Administration, or a related field.
- Previous experience in the automotive industry is highly preferred.
- Exceptional verbal and written communication skills.
- Strong organizational abilities with a keen eye for detail.
- Proficiency in basic computer applications and scheduling software.
- Ability to work effectively under pressure in a fast-paced environment.
- A proactive mindset with a strong commitment to problem-solving and customer retention.