Deskripsi Pekerjaan
Are you looking for a meaningful career in a stable and respectful environment? Prestavest Memorial Park is seeking a dedicated Service Assistant to join our compassionate team in Kulim, Kedah. In this important role, you will provide essential administrative and customer support to families, ensuring that our services are delivered with the utmost care, professionalism, and dignity. We are looking for individuals who are organized, empathetic, and ready to contribute to a community-focused organization.
As a Service Assistant, you will be the face of our operations, assisting visitors with inquiries and managing the daily administrative functions of the memorial park. If you have a passion for delivering high-quality customer service and want to work in a role that makes a real difference, we encourage you to apply for this full-time opportunity.
Tanggung Jawab
- Assist visitors and families with inquiries regarding funeral arrangements, memorial services, and pre-planning packages.
- Manage the reception area, ensuring it is clean, welcoming, and organized at all times.
- Maintain accurate and up-to-date customer records and service files with strict confidentiality.
- Handle incoming phone calls and correspondence in a professional, polite, and empathetic manner.
- Coordinate with the operations team to ensure smooth logistics during service days and events.
- Support the sales team by providing detailed information about products and services.
- Perform general administrative duties, including data entry, filing, and scheduling.
Kualifikasi
- SPM/SPMV or equivalent qualification.
- Previous experience in customer service or administration is preferred.
- Strong interpersonal skills and the ability to communicate with compassion and empathy.
- Basic computer literacy and proficiency in Microsoft Office applications.
- Ability to work flexible hours, including weekends, public holidays, and evenings.
- High level of discretion and professionalism when handling sensitive information.
- Valid Malaysian driving license is an added advantage.