Deskripsi Pekerjaan
Are you a detail-oriented individual with a passion for delivering exceptional customer service? CTBC Bank is actively seeking a dedicated Service Associate to join our dynamic team in the heart of Makati City, Metro Manila. This is an incredible opportunity to launch or advance your career in the vibrant banking and financial services sector with a reputable international bank committed to excellence and customer satisfaction.
As a Service Associate, you will be the frontline ambassador of CTBC Bank, playing a crucial role in ensuring a seamless and positive banking experience for our valued clients. Your primary responsibility will involve expertly processing a variety of over-the-counter transactions, including withdrawals, deposits, fund transfers, and assisting customers with new account openings and related financial services. Beyond routine transactions, you will serve as a primary point of contact, addressing customer inquiries, providing comprehensive information on our diverse range of products and services, and maintaining the highest standards of accuracy, efficiency, and confidentiality.
We are looking for someone who thrives in a fast-paced environment, possesses strong interpersonal and communication skills, and has an unwavering commitment to operational excellence and regulatory compliance. You will contribute significantly to maintaining branch integrity, identifying customer needs, and offering appropriate banking solutions. If you're eager to contribute to a collaborative work environment, uphold strict compliance standards, and grow within a global financial institution known for its stability and innovation, CTBC Bank offers a rewarding career path. Join us and help shape the financial future of our clients while developing your professional skills in a supportive and technologically advanced setting.
Tanggung Jawab
- Process accurately and efficiently a high volume of over-the-counter transactions, including deposits, withdrawals, fund transfers, and check encashments.
- Assist new and existing clients with account opening procedures, updating account information, and other related banking services.
- Address customer inquiries promptly and professionally, providing comprehensive information regarding bank products, services, and policies.
- Ensure strict adherence to all bank policies, procedures, and regulatory compliance requirements, including Anti-Money Laundering (AML) guidelines.
- Maintain a high level of cash management accuracy, balancing cash drawers at the end of each shift and reporting discrepancies.
- Identify opportunities to cross-sell or refer bank products and services that meet customer financial needs.
- Collaborate with team members to achieve branch service goals and foster a positive working environment.
- Resolve customer complaints or issues effectively, escalating complex cases to supervisors when necessary.
Kualifikasi
- Bachelor's degree in Business Administration, Finance, Banking, Marketing, or a related field.
- Minimum of 1-2 years of experience in a customer service role, preferably within the banking or financial services industry.
- Proven experience in handling cash and processing financial transactions with high accuracy.
- Excellent communication and interpersonal skills, with a professional and friendly demeanor.
- Strong attention to detail and ability to follow established procedures rigorously.
- Proficiency in using banking software, MS Office Suite, and general computer applications.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Knowledge of basic banking products, services, and regulatory compliance is an advantage.