Deskripsi Pekerjaan
At Aardwolf Pestkare, we are dedicated to providing exceptional pest control services while upholding our Satisfaction Promise. We are seeking a highly organized and proactive Service Controller to join our dynamic team in the West Region. In this pivotal role, you will be responsible for planning, scheduling, and coordinating service appointments to ensure optimal efficiency and outstanding client experiences.
As the central point of contact between clients and field technicians, you will manage daily schedules, dispatch teams, monitor service completion, and resolve any issues promptly. Your ability to multitask and communicate effectively will directly contribute to our reputation for reliability and quality. We value attention to detail, problem-solving skills, and a customer-first mindset.
What We Offer:
- Competitive monthly salary of $2,300 – $2,500
- Full-time permanent position
- Supportive work environment with training and growth opportunities
- Medical and annual leave benefits
- Performance incentives
If you are ready to make an impact and grow your career with a trusted industry leader, we encourage you to apply today.
Tanggung Jawab
- Plan, schedule, and coordinate daily service appointments to meet client requirements
- Dispatch service technicians and optimize routes for maximum efficiency
- Monitor service progress and ensure adherence to company quality standards
- Communicate proactively with clients to confirm appointments and address inquiries
- Maintain accurate records and update scheduling systems in real time
- Resolve scheduling conflicts and customer complaints in a timely manner
- Collaborate with the operations team to improve workflow and service delivery
- Prepare reports on service performance and technician productivity
Kualifikasi
- Diploma or equivalent qualification
- At least 1–2 years of experience in scheduling, dispatching, or administrative coordination
- Strong organizational and time-management skills
- Excellent verbal and written communication abilities
- Proficiency in MS Office (Excel, Outlook) and scheduling software
- Customer service oriented with a problem-solving approach
- Ability to thrive in a fast-paced, dynamic environment
- Knowledge of pest control operations is an advantage