Deskripsi Pekerjaan
Are you a proactive and organized professional ready to make an impact? UNOX (Asia) is seeking a dedicated Service Coordinator to join our dynamic team in Puchong. In this pivotal role, you will be the backbone of our service operations, ensuring seamless delivery, exceptional customer satisfaction, and efficient workflow coordination. You will work closely with technicians, clients, and internal departments to schedule services, manage work orders, and resolve issues promptly. At UNOX, we value innovation, teamwork, and a customer-first mindset. If you thrive in a fast-paced environment and have a passion for providing top-notch support, this is your chance to grow with a global leader in commercial food equipment solutions. We offer competitive compensation, career development opportunities, and a supportive culture that empowers you to excel. Join us and be part of a company that values your contributions and invests in your future.
Tanggung Jawab
- Coordinate service schedules and dispatch technicians to customer sites efficiently.
- Manage work orders, service requests, and maintenance logs in the CRM system.
- Communicate with customers to confirm appointments, provide status updates, and address inquiries.
- Liaise with technicians to ensure parts, tools, and documentation are ready for each job.
- Resolve scheduling conflicts and escalate urgent issues to management.
- Maintain accurate records of service activities, expenses, and customer feedback.
- Assist in preparing service reports, invoices, and performance metrics.
- Support continuous improvement initiatives to enhance service delivery and customer satisfaction.
Kualifikasi
- Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum 1–2 years of experience in service coordination, dispatching, or administrative support.
- Strong organizational and time management skills with the ability to prioritize tasks.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Customer-oriented mindset with problem-solving abilities.
- Ability to work independently and collaboratively in a team environment.