Deskripsi Pekerjaan
Brighton Machinery Corporation is currently seeking a dedicated and organized Service Coordinator to join our administrative team. In this pivotal role, you will serve as the vital link between our valued clients and our technical support divisions. You will be responsible for ensuring that machinery service requests are processed with the highest level of efficiency, accuracy, and professionalism.
Our ideal candidate is a proactive problem-solver who thrives in a fast-paced manufacturing environment. You will manage the end-to-end lifecycle of service requests, from the initial client inquiry to the final resolution and follow-up. By maintaining clear communication channels and organizing complex technical schedules, you will play a crucial role in minimizing downtime for our clients and ensuring our machinery operates at peak performance.
If you have a background in office administration and possess a keen eye for detail, we encourage you to apply. Join us in driving operational excellence and delivering exceptional service to our partners in the industry.
Tanggung Jawab
- Manage and coordinate incoming service requests and work orders for machinery repair and maintenance.
- Communicate effectively with clients to schedule appointments and provide timely updates on service status.
- Collaborate closely with field technicians and engineering teams to assign appropriate resources to each job site.
- Maintain accurate, up-to-date records of service history, parts used, and customer feedback.
- Process service invoices and ensure the timely collection of payments.
- Assist in the inventory management of spare parts and service tools.
- Monitor service KPIs and prepare regular reports for management.
Kualifikasi
- High school diploma or Bachelor’s degree in Business Administration, Office Management, or a related field.
- Proven experience as a Service Coordinator, Administrative Assistant, or in a similar support role.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic scheduling software.
- Knowledge of industrial machinery or the manufacturing sector is a strong plus.
- Valid driver’s license and willingness to travel within Metro Manila when required.