Deskripsi Pekerjaan
Are you looking for a role where you can make a real impact? Gain City Group is seeking a dedicated Service Coordinator to join our dynamic team. In this pivotal role, you will be the bridge between our customers and our service teams, ensuring smooth operations and high satisfaction.
We value passion and strategy. You will handle service requests, manage schedules, and support our organizational growth by providing exceptional support to both internal teams and external clients. If you are passionate about empowering people and leading impactful strategies, we want to hear from you.
Tanggung Jawab
- Manage incoming service requests and ensure timely and professional resolution.
- Coordinate with technical teams and service providers to schedule appointments efficiently.
- Act as the primary point of contact for all customer inquiries and complaints.
- Maintain accurate records of all service activities, customer interactions, and follow-ups.
- Assist in the implementation of strategies that foster organisational growth.
- Prepare and organize service contracts, reports, and necessary documentation.
- Collaborate with the sales and marketing teams to promote service packages effectively.
Kualifikasi
- Proven experience in a customer service or coordination role is preferred.
- Strong communication and interpersonal skills with a focus on empathy.
- Ability to multitask, prioritize work, and manage time effectively under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Problem-solving mindset with a proactive approach to customer satisfaction.
- High school diploma or equivalent; tertiary qualifications in Business or Administration are a plus.
- Reliable, organized, and eager to contribute to the company’s success.