Deskripsi Pekerjaan
Become the vital communication bridge between users and our technical teams as a Service Desk Specialist at Permata Karya Jasa. In this pivotal role, you'll serve as the primary point of contact for employees, customers, and partners experiencing IT-related challenges. You'll diagnose technical issues, provide timely solutions, and ensure seamless system operations while maintaining exceptional customer satisfaction. This position offers the opportunity to develop your technical expertise in a dynamic environment where your problem-solving skills directly impact organizational efficiency. If you're passionate about technology and dedicated to delivering outstanding user support, we invite you to join our innovative team.
Tanggung Jawab
- Respond to user inquiries via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues remotely and on-site
- Document incident details and resolution steps in ITSM systems
- Coordinate with technical teams for complex problem escalation
- Proactively conduct system health checks and preventive maintenance
- Train users on IT tools and best practices
- Monitor system performance and report anomalies
Kualifikasi
- Minimum D3/S1 degree in IT, Computer Science, or related field
- 1-2 years of experience in IT support/service desk roles
- Proficiency in Windows OS, Microsoft Office Suite, and networking basics
- Strong troubleshooting and diagnostic abilities
- Excellent communication and customer service skills
- ITIL Foundation certification preferred
- Ability to work independently and under pressure
- Fluent in Bahasa Indonesia with basic English proficiency