Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences and shaping the future of smart logistics in Singapore? Pick Network is seeking a highly motivated and customer-centric Service Executive to join our dynamic team at Maritime Square.
As a Service Executive, you will play a critical role in supporting Singapore’s nationwide locker network. You will be the bridge between our consumers, logistics partners, and technical support teams, ensuring seamless parcel collection and delivery operations. This is a unique opportunity to grow your career in a fast-paced, innovative environment that directly impacts the daily lives of residents across the nation.
If you thrive in a collaborative environment, possess excellent communication skills, and enjoy solving problems in real-time, we want to hear from you!
Tanggung Jawab
- Provide prompt, professional, and empathetic customer support via various communication channels, including phone, email, and live chat.
- Monitor locker network operations and resolve parcel delivery or collection issues efficiently.
- Collaborate closely with logistics partners, merchants, and internal technical teams to resolve escalated cases.
- Analyze customer feedback and operational data to identify trends and propose process improvements.
- Assist in the onboarding and training of partners on the Pick locker network systems.
- Maintain accurate logs of all inquiries, issues, and resolutions within our CRM system.
- Contribute to the development of user guides, FAQs, and service standard operating procedures (SOPs).
Kualifikasi
- Diploma or Bachelor's degree in Business Administration, Logistics, Communications, or a related field.
- At least 1-3 years of experience in customer service, call center operations, or logistics support.
- Strong interpersonal and communication skills with a fluent command of English.
- Proven problem-solving capabilities and the ability to think quickly under pressure.
- Tech-savvy and comfortable learning new software platforms and CRM tools (e.g., Zendesk, Salesforce).
- A collaborative team player with a positive "can-do" attitude and a high level of empathy.
- Willingness to work on a flexible roster shift if required to support peak periods.