Deskripsi Pekerjaan
Join Wearnes Automotive Pte. Ltd. as a Service Executive for Aston Martin and become the cornerstone of our luxury automotive service experience. In this pivotal role, you'll serve as the primary liaison between our discerning clientele and our expert technical team, delivering unparalleled service excellence. Your expertise will guide customers through their vehicle's maintenance lifecycle, from timely service reminders to comprehensive repair recommendations and extended warranty solutions.
As a brand ambassador for Aston Martin, you'll leverage your deep product knowledge to build lasting customer relationships while ensuring all service operations align with our premium standards. This position offers a dynamic environment where your interpersonal skills directly impact customer satisfaction and brand loyalty. You'll collaborate with technicians to optimize service workflows and continuously improve our luxury service delivery model.
Wearnes Automotive provides competitive compensation and growth opportunities within Singapore's premier luxury automotive sector. If you're passionate about delivering exceptional customer experiences in the high-end automotive industry, this role offers a compelling career path with one of Asia's most prestigious dealerships.
Tanggung Jawab
- Advise customers on service due dates, service packages, necessary repairs, and extended warranty options
- Manage customer appointments and ensure timely service delivery
- Handle customer inquiries and complaints with professionalism and empathy
- Coordinate with technical teams to ensure accurate diagnosis and efficient repairs
- Upsell service packages and extended warranties to enhance customer satisfaction
- Maintain accurate customer records and service history documentation
- Ensure compliance with company policies and manufacturer service standards
Kualifikasi
- Diploma in Automotive Technology or related field preferred
- Minimum 2 years experience in customer service, preferably in luxury automotive
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to work under pressure in a fast-paced environment
- Proficiency in dealership management systems
- Valid driver's license