Deskripsi Pekerjaan
Join Intogreat Solutions as a Service Manager and drive excellence in client service delivery. This hybrid role (twice-weekly onsite in Eastwood, Quezon City) requires strategic partnership with operational stakeholders to align Accounting and Specialist teams. You'll lead service operations, enhance client satisfaction, and optimize workflows while reporting directly to the Head of Client Services. Ideal for proactive leaders with strong stakeholder management skills, this position offers the flexibility of remote work combined with in-person collaboration to ensure seamless service delivery.
Tanggung Jawab
- Oversee end-to-end service operations for AU clients
- Coordinate between Accounting and Specialist teams to align service delivery
- Develop and implement service improvement strategies
- Lead cross-functional projects for operational efficiency
- Monitor service KPIs and implement corrective actions
- Build relationships with key stakeholders and clients
- Mentor service team members for professional growth
Kualifikasi
- Bachelor's degree in Business Administration or related field
- 5+ years in service management or client operations
- Proven experience with AU market or accounting teams
- Strong stakeholder management and collaboration skills
- Proficiency in service management software (e.g., Salesforce, Jira)
- Ability to lead hybrid teams effectively
- Problem-solving mindset with data-driven approach