Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for service excellence and operational efficiency? Nirvana Asia Group, a leader in the bereavement care industry, is looking for a dynamic Service & Operation cum Admin Executive to join our team in Kuantan. In this pivotal role, you will be the backbone of our local operations, ensuring seamless service delivery and administrative support that upholds our commitment to quality and empathy.
You will work closely with our sales and operations departments to streamline workflows, manage documentation, and provide unparalleled support to our clients during their most sensitive times. We are seeking a proactive individual who thrives in a fast-paced environment and possesses strong organizational skills to manage daily administrative tasks while maintaining a high standard of professional service.
Tanggung Jawab
- Coordinate daily service and sales operations to ensure timely delivery of company commitments.
- Manage front-line customer inquiries and provide professional, empathetic support to families.
- Maintain accurate filing systems, operational databases, and client records.
- Prepare sales reports, operational documentation, and administrative correspondence.
- Liaise with internal teams to facilitate seamless logistics and scheduling for service events.
- Monitor office inventory levels and handle procurement requests as needed.
- Ensure compliance with company policies and local operational procedures.
Kualifikasi
- Minimum Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience in administrative support or operational coordination (1-3 years preferred).
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
- Strong problem-solving skills with the ability to handle sensitive situations with discretion.
- Highly organized, reliable, and capable of multi-tasking in a demanding environment.
- Ability to work independently and as part of a collaborative team.