Deskripsi Pekerjaan
Are you a people person with a knack for operations? DM Dasher is looking for an energetic and proactive Service Operation Executive to join our After Sales and Front Desk team. We believe that professional growth shouldn't be boring; we are building a culture where hard work meets high energy and innovation.
In this role, you will be the face of our company, ensuring that every customer interaction is seamless and every operation runs like clockwork. Whether you are handling front-desk inquiries or resolving after-sales service needs, your goal is to provide top-tier support that keeps our operations moving forward. If you are ready to ditch the ordinary and embark on a rewarding career adventure, we want to hear from you!
Tanggung Jawab
- Manage front-desk operations, ensuring a professional and welcoming environment for all visitors.
- Handle after-sales service inquiries, providing prompt and effective solutions to maintain high customer satisfaction.
- Coordinate with internal departments to streamline service workflows and resolve operational bottlenecks.
- Maintain accurate records of service requests and customer feedback in the company database.
- Assist in the preparation of daily operational reports and administrative documentation.
- Act as the primary point of contact for service-related escalations, ensuring timely follow-ups.
- Contribute to team meetings with suggestions for improving service delivery processes.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in Business Administration, Operations, or a related field.
- Previous experience in customer service, front desk, or administrative operations is preferred.
- Strong interpersonal and communication skills with a positive, 'can-do' attitude.
- Ability to multitask effectively in a fast-paced, high-energy environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Passionate about delivering excellent service and building long-term customer relationships.