Deskripsi Pekerjaan
Alliance Bank is seeking a dedicated and professional Service & Operations Executive to join our branch operations team in Labuan. In this pivotal role, you will be the face of our branch, ensuring seamless daily operations and delivering exceptional service to our valued customers. We are looking for a detail-oriented individual who thrives in a fast-paced banking environment and is committed to maintaining the highest standards of efficiency and compliance.
As a member of our operations team, you will play a crucial role in supporting the branch manager and ensuring that all banking procedures are executed smoothly. This is a fantastic opportunity for a motivated professional to grow their career within a leading financial institution while contributing to the financial well-being of our community.
Tanggung Jawab
- Manage daily branch operations, including cash handling, teller functions, and ATM maintenance.
- Provide exceptional customer service by assisting clients with inquiries, processing transactions, and resolving issues promptly.
- Ensure strict adherence to bank policies, internal controls, and regulatory compliance standards.
- Assist in the preparation of daily operational reports, cash reconciliations, and audit documentation.
- Maintain a tidy and organized work environment to ensure operational readiness.
- Collaborate with the branch management and team to improve service delivery and operational workflows.
- Handle customer feedback and complaints professionally, escalating complex issues when necessary.
Kualifikasi
- Diploma or SPM qualification in Business, Finance, or a related field.
- At least 1-2 years of experience in banking, financial services, or customer service operations.
- Strong understanding of banking products and operational procedures.
- Excellent verbal and written communication skills in English.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong interpersonal skills with a customer-centric approach.
- Ability to work effectively under pressure and meet strict deadlines.