Deskripsi Pekerjaan
Join our dynamic team as a Service Operations Junior Manager and become the backbone of our customer satisfaction journey. In this pivotal role, you'll orchestrate seamless aftersales service operations, ensuring timely resolution of customer requests while maintaining rigorous warranty validation standards. Your expertise will drive coordination with service partners, optimize operational workflows, and elevate service delivery excellence. This position offers a unique opportunity to develop your leadership skills in a fast-paced environment, directly impacting customer loyalty and operational efficiency. If you thrive in problem-solving environments and possess a passion for service excellence, this role is your gateway to growth in service management.
Tanggung Jawab
- Monitor and support aftersales service operations to ensure timely resolution of customer requests
- Validate warranty claims and ensure compliance with company policies
- Coordinate with service partners for efficient service delivery and resource allocation
- Track service metrics and identify opportunities for operational improvements
- Collaborate with cross-functional teams to enhance service processes
- Handle escalations and resolve complex service issues
- Develop and maintain service documentation and reporting systems
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- 1-2 years of experience in service operations or customer service roles
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in warranty validation processes and service management tools
- Knowledge of service industry standards and best practices
- Ability to work under pressure and meet deadlines
- Experience coordinating with external service providers