Deskripsi Pekerjaan
At Vertiv, we don't just hire talent – we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a Service Support Coordinator I, you'll be the backbone of our customer service operations, ensuring seamless delivery of critical infrastructure solutions to clients across the Philippines. Join a global technology leader where your expertise will directly impact mission-critical facilities and data centers. This role offers dynamic exposure to cutting-edge power and cooling technologies while fostering professional growth in a collaborative environment. Vertiv empowers you to develop leadership skills through cross-functional collaboration and continuous learning opportunities. If you're passionate about operational excellence and customer-centric solutions, this is your chance to build a rewarding career with an industry innovator.
Tanggung Jawab
- Coordinate service support activities across technical teams to ensure timely issue resolution
- Act as primary liaison between customers and internal departments for service requests
- Manage and maintain service documentation, logs, and performance metrics
- Monitor service level agreements (SLAs) and report on operational performance
- Facilitate communication between customers and technical support specialists
- Assist in developing and optimizing service support procedures
- Handle escalated customer inquiries with professionalism and problem-solving focus
Kualifikasi
- Bachelor's degree in Business Administration, IT, or related field
- 1-2 years of experience in customer service or technical coordination
- Strong written and verbal communication skills in English
- Proficiency with ticketing systems (e.g., ServiceNow, Jira) and MS Office Suite
- Ability to multitask and prioritize in fast-paced environments
- Basic knowledge of IT infrastructure or power/cooling systems preferred
- Detail-oriented with excellent organizational skills