Deskripsi Pekerjaan
Are you an experienced ServiceNow Architect looking to make a significant impact in the digital transformation landscape? Artha Solutions Indonesia is seeking a visionary technical leader to spearhead the design, development, and optimization of enterprise-grade ServiceNow solutions. In this role, you will act as the bridge between complex business requirements and cutting-edge platform architecture, ensuring that our clients leverage the full potential of the ServiceNow ecosystem to drive operational excellence.
As our ServiceNow Architect, you will provide technical governance, mentor internal teams, and define the strategic roadmap for platform enhancements. You will work in a high-stakes, innovative environment where your technical expertise will directly influence the success of large-scale enterprise deployments. If you possess a deep passion for IT Service Management (ITSM) and are adept at architecting scalable, secure, and user-centric solutions, we want to hear from you.
Tanggung Jawab
- Lead the end-to-end design and architecture of ServiceNow enterprise solutions.
- Partner with business stakeholders to translate complex requirements into robust technical specifications.
- Oversee platform development, configuration, and integration activities to ensure best-practice adherence.
- Provide technical leadership and mentorship to junior developers and system administrators.
- Define and manage the technical roadmap, ensuring platform scalability and long-term maintainability.
- Conduct regular code reviews and platform audits to maintain high security and performance standards.
- Develop custom applications and workflows using ServiceNow modules (ITSM, ITOM, HRSD, etc.).
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5-7 years of hands-on experience in ServiceNow development and architecture.
- Active ServiceNow Certified Technical Architect (CTA) or CIS certification(s) strongly preferred.
- Deep expertise in ServiceNow modules including ITSM, ITOM, and custom application development.
- Proven experience in integrations using REST/SOAP APIs, MID Servers, and Import Sets.
- Strong understanding of ITIL frameworks and Agile/DevOps methodologies.
- Excellent communication and stakeholder management skills, capable of explaining technical concepts to non-technical audiences.
- Fluent in English and Indonesian.