Deskripsi Pekerjaan
The Services Planning Specialist at Schneider Electric plays a crucial role in coordinating and optimizing field service operations across Singapore. As a key member of our service delivery team, you'll ensure that customer site operations are scheduled efficiently, resources are allocated effectively, and service level agreements are consistently met. This position offers an excellent opportunity to develop expertise in service management while working with a global leader in energy management and automation. Your attention to detail and organizational skills will directly impact customer satisfaction and operational efficiency. Join us in our mission to deliver innovative solutions that make energy safer, more efficient, more sustainable, and more productive.
Tanggung Jawab
- Schedule and coordinate field service operations at customer sites to ensure timely execution
- Optimize resource allocation including technicians, equipment, and materials
- Monitor service delivery performance and make adjustments as needed
- Communicate with customers, technicians, and internal stakeholders to ensure alignment
- Maintain accurate documentation of service schedules, work orders, and completion reports
- Analyze service data to identify trends and opportunities for improvement
- Collaborate with other departments to ensure seamless service delivery
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum 2-3 years of experience in service planning, coordination, or similar role
- Strong organizational and time management skills with attention to detail
- Excellent communication and interpersonal abilities
- Proficiency in scheduling software and MS Office applications
- Knowledge of service management principles and best practices
- Ability to work independently and as part of a team in a fast-paced environment