Deskripsi Pekerjaan
Join EMAPTA as a Site Operations Manager and lead enterprise shared services operations for a prestigious global healthcare firm. This hybrid night shift role offers unparalleled leadership exposure, premium benefits including Day 1 HMO coverage, and weekends off for work-life balance. You'll drive operational excellence across critical business functions while shaping long-term growth strategies in a dynamic healthcare environment. Ideal candidates will leverage their expertise to streamline processes, enhance service delivery, and mentor high-performing teams. Enjoy competitive compensation with comprehensive benefits and opportunities for career advancement within a globally recognized organization.
Tanggung Jawab
- Oversee end-to-end operations of shared services functions including HR, finance, and IT support
- Develop and implement process optimization strategies to enhance efficiency and service quality
- Manage and mentor a diverse team of professionals, fostering a culture of continuous improvement
- Ensure compliance with healthcare industry regulations and company policies
- Collaborate with global stakeholders to align operational standards and best practices
- Monitor KPIs and performance metrics, implementing corrective actions as needed
- Lead cross-functional projects to drive digital transformation and operational innovation
Kualifikasi
- Bachelor's degree in Business Administration, Healthcare Management, or related field
- Minimum 5 years in operations management with 2+ years in shared services or healthcare
- Proven experience leading hybrid teams and night shift operations
- Strong analytical skills with proficiency in process mapping and workflow optimization
- Expertise in implementing service level agreements (SLAs) and performance metrics
- Knowledge of healthcare compliance standards (HIPAA, ISO) and regulatory frameworks
- Advanced proficiency in operational management software and collaboration tools