Deskripsi Pekerjaan
Are you a technical professional with a passion for retail innovation? NYGC Services, Inc. is looking for a dedicated SmartShopper Retail Support Specialist to ensure our retail operations run smoothly. In this pivotal role, you will act as the primary point of contact for technical troubleshooting and system optimization within the retail environment.
You will leverage your expertise in SAP to manage critical support processes, ensuring minimal downtime and maximum efficiency for our clients. If you possess strong incident management skills and a deep understanding of retail systems, we want to hear from you.
Tanggung Jawab
- Provide advanced Level 2 technical support for SmartShopper retail applications and platforms.
- Oversee the Incident and Problem Management lifecycles to resolve technical issues efficiently.
- Execute Change Management protocols to implement system updates without disrupting business operations.
- Utilize expert knowledge of SAP main transactions and tables to diagnose and resolve complex system errors.
- Collaborate with cross-functional teams to understand business requirements and provide tailored technical solutions.
- Monitor system performance logs to proactively identify potential issues before they escalate.
- Maintain comprehensive documentation of support tickets, resolutions, and system configurations.
Kualifikasi
- Minimum of 2 years of experience in Level 2 Application Support roles.
- Proven expertise in Incident Management, Problem Management, and Change Management frameworks.
- Strong command of SAP systems, specifically regarding main transactions and database tables.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Strong verbal and written communication skills for interacting with technical and non-technical stakeholders.
- Ability to work independently in a fast-paced, results-oriented retail environment.