Deskripsi Pekerjaan
Are you a creative communicator with a passion for digital engagement? PT NPLUS TECHNOLOGY INDONESIA is seeking a dynamic Social Media Administrator and Customer Service Representative to join our growing team. As a key member of our digital agency, you will play a crucial role in managing our clients' online presence and ensuring exceptional client satisfaction.
In this role, you will bridge the gap between our creative teams and our clients, crafting compelling content and providing timely support. We offer a collaborative environment where your ideas can shine and your customer service skills will make a tangible impact on our business growth.
Tanggung Jawab
- Manage and grow social media accounts (Instagram, Facebook, LinkedIn, etc.) including content creation and community engagement.
- Handle incoming customer inquiries via email, chat, and phone with a focus on professionalism and problem resolution.
- Assist in drafting and scheduling social media posts, ensuring brand consistency and tone of voice.
- Monitor social media trends and competitor activities to suggest innovative content ideas.
- Collaborate with the marketing team to support digital campaign execution.
- Maintain accurate records of customer interactions and project timelines.
- Provide general administrative support to ensure smooth daily operations.
Kualifikasi
- Proven experience in social media management and customer service roles.
- Excellent written and verbal communication skills in English (and Bahasa Indonesia).
- Familiarity with social media management tools (e.g., Hootsuite, Buffer) and design tools (e.g., Canva).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Detail-oriented with a keen eye for aesthetics and brand guidelines.
- Ability to work independently and as part of a team in a fast-paced agency environment.
- Proficiency in Microsoft Office Suite.