Deskripsi Pekerjaan
Are you a hospitality leader with a passion for wellness? Mustika Ratu, a pioneer in Indonesian heritage beauty and wellness, is seeking a dynamic Spa Operations Manager to oversee our premium spa operations in Jakarta Pusat. In this pivotal role, you will be the heart of our spa experience, ensuring that every guest receives world-class service while maintaining the high operational standards that Mustika Ratu is known for.
You will lead a dedicated team of therapists and administrative staff, fostering a culture of excellence, productivity, and genuine hospitality. We are looking for an individual who excels in resource management, possesses a sharp eye for operational detail, and thrives in a fast-paced, customer-centric environment.
Tanggung Jawab
- Oversee day-to-day operations of the spa, ensuring seamless service delivery and high guest satisfaction.
- Lead, mentor, and supervise a team of spa therapists and front-desk personnel to achieve service excellence.
- Manage inventory levels, including beauty and wellness products, ensuring cost-effectiveness and availability.
- Develop and implement SOPs to ensure safety, hygiene, and consistent quality across all service offerings.
- Monitor and analyze financial performance, including revenue targets, labor costs, and operational expenses.
- Coordinate with marketing teams to promote spa packages and special seasonal offers to increase footfall.
- Handle escalated guest feedback promptly and professionally to ensure loyalty and positive brand perception.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3-5 years of experience in spa management or luxury hotel operations.
- Proven leadership skills with the ability to manage and motivate diverse teams.
- Deep understanding of spa industry trends, wellness treatments, and retail operations.
- Excellent command of Bahasa Indonesia and English (verbal and written).
- Strong financial acumen, including budget planning and P&L management.
- Ability to work a flexible schedule, including weekends and public holidays as required.