Deskripsi Pekerjaan
Capella Singapore invites you to become the welcoming face of our award-winning wellness destination. As a Spa Receptionist, you are not merely an administrative support; you are a brand ambassador. Your primary responsibility is to craft a seamless and luxurious journey for every guest, from the initial phone call regarding a reservation to their final farewell. We pride ourselves on exceptional service, and your role is crucial in maintaining our high standards of hospitality and operational excellence. You will be managing a dynamic front desk environment, coordinating with therapists, and ensuring the spa’s physical space reflects the serene elegance of Capella.
In this role, you will ensure that every guest feels valued and relaxed immediately upon arrival. By combining professional administrative skills with a warm, welcoming demeanor, you will contribute significantly to the overall guest satisfaction scores. If you have a passion for wellness and a commitment to delivering world-class service in a luxury setting, we would love to hear from you.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including answering phones and responding to emails promptly.
- Handle all incoming reservation inquiries, bookings, and cancellations with accuracy.
- Process payments and manage point-of-sale transactions efficiently.
- Coordinate with spa therapists to schedule appointments and manage room availability.
- Maintain the cleanliness, organization, and aesthetic appeal of the reception area and waiting lounge.
- Provide product recommendations and assist guests with any inquiries regarding spa services.
Kualifikasi
- Previous experience in a luxury spa, hotel, or hospitality environment is preferred.
- Excellent command of the English language, both written and verbal.
- Strong interpersonal skills with a genuine passion for customer service and hospitality.
- Proficiency in using computerized reservation systems and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, evenings, and public holidays.
- A neat, professional appearance that aligns with the Capella brand image.