Deskripsi Pekerjaan
Join the prestigious team at Marina Bay Sands as a Spa Receptionist, where luxury meets exceptional service. As the first point of contact for our discerning guests, you'll create unforgettable experiences in our world-class spa environment. This role demands a blend of professionalism, warmth, and efficiency to manage front desk operations while maintaining the serene ambiance our guests expect. You'll handle appointment scheduling, guest inquiries, and payment processing with precision, ensuring seamless transitions between treatments. With opportunities to cross-sell premium spa services and build lasting client relationships, this position offers career growth in one of Singapore's most iconic hospitality destinations.
Tanggung Jawab
- Manage front desk operations including guest check-ins/outs and appointment scheduling
- Handle phone inquiries, emails, and walk-in guests with exceptional service standards
- Process payments, manage cash transactions, and maintain accurate booking records
- Coordinate with therapists to ensure smooth treatment transitions and timing
- Upsell spa packages, memberships, and retail products to enhance guest experiences
- Maintain a clean, organized reception area reflecting luxury brand standards
- Resolve guest concerns promptly and escalate issues to management when necessary
Kualifikasi
- Minimum 1 year experience in hospitality or spa reception/customer service role
- Proficiency in booking systems and office software (e.g., Microsoft Suite)
- Excellent communication skills in English with multilingual abilities preferred
- Strong organizational skills with attention to detail and time management
- Professional appearance and demeanor aligned with luxury service standards
- Ability to multitask in a fast-paced environment while maintaining composure
- Knowledge of spa treatments, wellness concepts, and basic skincare principles