Deskripsi Pekerjaan
Are you a visionary leader with a passion for operational excellence in a high-stakes healthcare environment? Tan Tock Seng Hospital (TTSH) is seeking a seasoned Sr Manager for our Command, Control & Communications (C3) Centre. In this pivotal role, you will be the heartbeat of our hospital’s situational awareness and emergency response coordination.
As the C3 Centre lead, you will oversee the strategic management of integrated information flows, ensuring that our clinical and operational teams have the real-time data required to deliver world-class patient care. You will bridge the gap between complex digital infrastructure and frontline healthcare operations, fostering an environment of efficiency, rapid decision-making, and seamless communication. If you possess a unique blend of crisis management expertise, technical acumen, and operational leadership, we invite you to help us shape the future of healthcare resilience in Singapore.
Tanggung Jawab
- Lead and oversee the daily operations of the C3 Centre, ensuring 24/7 situational awareness across hospital departments.
- Develop and implement robust SOPs for incident response, emergency management, and cross-departmental communications.
- Manage the deployment and optimization of C3 technology suites, including dashboards, data analytics tools, and communication systems.
- Act as the primary point of contact during hospital-wide emergencies, coordinating stakeholders to ensure effective resource allocation.
- Analyze operational performance data to drive process improvements and enhance patient flow and throughput.
- Collaborate with IT and medical leadership to integrate new digital healthcare solutions into the C3 framework.
- Mentor and develop a multidisciplinary team of operational staff, ensuring high levels of competency and readiness.
Kualifikasi
- Bachelor’s degree in Healthcare Administration, Operations Management, Information Systems, or a related field.
- Minimum 8-10 years of experience in command center operations, emergency response management, or large-scale project management.
- Strong understanding of healthcare operations and the ability to navigate complex clinical workflows.
- Exceptional crisis management and problem-solving skills, with the ability to remain calm and decisive under pressure.
- Proven ability to manage high-stakes communication with senior stakeholders and external agencies.
- Technical proficiency in data visualization, ERP systems, and modern communication infrastructure.
- Excellent interpersonal and leadership skills to drive cultural change and operational excellence.