Deskripsi Pekerjaan
Join our team at Ella Skin Clinic as a Staff Customer Care professional and become an essential part of our commitment to exceptional patient experiences. In this role, you will be the frontline of our clinic's operations, managing customer inquiries, resolving complaints, and ensuring our service level agreements are consistently met. You'll play a crucial role in maintaining our reputation for excellence in customer service while supporting our growing patient base. We're looking for someone with excellent communication skills, a patient-centered approach, and the ability to thrive in a fast-paced healthcare environment. If you're passionate about providing outstanding customer service and want to contribute to a team that values both patient care and professional growth, we encourage you to apply.
Tanggung Jawab
- Handle customer inquiries, complaints, and feedback promptly and professionally
- Maintain accurate records of customer interactions and resolutions
- Ensure all customer service level agreements (SLAs) are met or exceeded
- Collaborate with healthcare professionals to resolve complex customer issues
- Identify trends in customer feedback and suggest improvements to service delivery
- Process administrative tasks related to customer accounts and records
- Train and mentor new staff on customer service best practices
Kualifikasi
- Previous experience in customer service or call center environment
- Excellent communication and interpersonal skills in Bahasa Indonesia
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Attention to detail and accuracy in record-keeping
- Basic understanding of healthcare terminology and practices (preferred)
- Proficiency with customer service software and office applications
- High school diploma or equivalent; additional education in healthcare or customer service is a plus