Deskripsi Pekerjaan
Join our dynamic team as a Staff Customer Experience professional and become the voice of our valued customers. In this pivotal role, you'll drive satisfaction by resolving inquiries, delivering exceptional service, and identifying opportunities to enhance our customer journey. We're seeking a dedicated individual who thrives in fast-paced environments and is passionate about creating positive interactions. Our competitive compensation package includes growth opportunities in a supportive company culture where your contributions directly impact our success.
Located in the bustling heart of Jakarta Raya, this full-time position offers the chance to develop your skills in customer relationship management while contributing to our mission of excellence. We provide comprehensive training and a collaborative environment designed to help you excel in your career.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and update CRM systems with accurate information
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify trends and provide feedback for service improvements
- Meet performance metrics including response time and resolution rates
- Contribute to continuous enhancement of customer service protocols
Kualifikasi
- Minimum D3 degree in any discipline (SMA graduates with extensive experience will be considered)
- At least 1 year of experience in contact center or customer service environments
- Excellent communication skills in Bahasa Indonesia and English
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM systems and customer service software
- Ability to work independently and collaboratively in a team
- Resilience under pressure and adaptability to changing processes