Deskripsi Pekerjaan
We are looking for a dedicated and detail-oriented Staff Customer Relationship Management (CRM) to join our team at Private Advertiser. In this role, you will serve as the cornerstone of our client interactions, ensuring that every touchpoint is meaningful and data-driven. We are committed to fostering a positive work environment where you can thrive and develop your career with clear progression paths.
As a Staff CRM, you will manage our customer databases, analyze engagement metrics, and support our sales and marketing strategies. If you are passionate about building lasting relationships and have a knack for data management, this is the perfect opportunity for you to contribute to our success.
Tanggung Jawab
- Manage and maintain accurate, up-to-date customer records within the CRM system.
- Analyze customer data to identify trends, pain points, and opportunities for retention.
- Coordinate closely with the sales and support teams to ensure a seamless customer journey.
- Prepare and present regular reports on customer satisfaction, engagement levels, and sales pipelines.
- Assist in the execution of customer loyalty programs and retention strategies.
- Ensure all customer communications adhere to brand guidelines and quality standards.
- Identify and escalate potential issues to management for resolution.
Kualifikasi
- Minimum 1-2 years of experience in a Customer Relationship Management or Marketing Support role.
- Strong proficiency in CRM software (e.g., Salesforce, HubSpot, or Zoho) and Microsoft Office Suite.
- Excellent verbal and written communication skills in English.
- Strong analytical skills with the ability to interpret data and generate insights.
- Ability to work collaboratively in a fast-paced team environment.
- Self-motivated with a strong attention to detail and organizational skills.