Deskripsi Pekerjaan
Are you a data-driven e-commerce enthusiast with a passion for optimizing digital sales channels? PT. HRDKU REKSA TALENTA is seeking a highly motivated Staff Marketplace Specialist to join our dynamic team in Surabaya. In this role, you will be the engine behind our brand's presence on major e-commerce platforms, ensuring that our products reach the right customers at the right time.
As our Marketplace Specialist, you will be responsible for the end-to-end management of our store operations. You will analyze performance metrics, execute promotional campaigns, and collaborate closely with cross-functional teams to maximize revenue growth. If you are an analytical thinker who thrives in a fast-paced retail environment, we want to hear from you.
Tanggung Jawab
- Manage day-to-day operations for multiple marketplace accounts (e.g., Shopee, Tokopedia, Lazada, TikTok Shop).
- Coordinate and execute promotional campaigns, flash sales, and product launches to drive traffic and conversion.
- Monitor and analyze shop performance metrics, including traffic, conversion rates, and ROI, providing actionable insights for improvement.
- Ensure accurate product listing, inventory management, and competitive pricing strategies.
- Handle customer inquiries and reviews to maintain a high store rating and excellent customer service standards.
- Collaborate with the creative team to produce high-quality product images and engaging copy that aligns with brand identity.
- Stay updated on the latest marketplace algorithm changes and industry trends to keep the company ahead of the competition.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Minimum 1-2 years of experience in e-commerce marketplace management or digital marketing.
- Proven track record of managing store growth and achieving sales targets on major Indonesian marketplaces.
- Strong analytical skills with proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and marketplace analytics tools.
- Excellent communication and copywriting skills in both Bahasa Indonesia and English.
- Detail-oriented, proactive, and capable of working effectively under pressure to meet tight deadlines.
- Ability to work well within a team environment and demonstrate strong problem-solving capabilities.